Refund policy

Our Policy
Items purchased at the Muskie Factory Online Store may be returned or exchanged within 14 days of the date of purchase. Return item(s) may not be worn or washed. Final sale items may not be returned or exchanged for any reason.
If you are not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly replace any item that you're not completely happy with.
Final sale and sale items are excluded - please see limitation list.
The original Invoice is required for an in-store return.
Please note the following limitations:
Items must be returned within 14 days of purchase.
Some pieces by Muskie Factory are sold with intentional imperfections. If you are not sure if your item is intentionally imperfect, please contact customer service.
Items that have been laundered or altered in any way, cannot be accepted for exchange or return.
Any item that was not purchased at full price cannot be returned. This includes sale items.
Refunds
You will be credited the amount you paid for the returned item(s), including taxes.
The original shipping charge is not refunded.
If you are returning your order by mail, please print out a USPS return label. The return label is free of charge, simply print it out and tape it to your return shipment. Please keep record of your tracking number.
Exchanges
You will be credited the amount for the returned item(s), including taxes.
Exchanges are processed as a new order. We will refund your original form of payment for the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
If you are returning your order by mail, please print out a USPS return label. The return label is free of charge, simply print it out and tape it to your return shipment. Please be sure to keep record of your tracking number.